Overview

Omni Event and Play Center approached us with several operational challenges common to recreational facilities. Long lines at attractions were causing guest frustration, cash handling was creating security concerns and reconciliation headaches, and they lacked visibility into which attractions were most popular at different times.

After a comprehensive assessment of their facility and operations, we proposed a complete cashless solution built around RFID wristbands that would serve as both access control and payment method throughout the venue.

The implementation was phased over three months to minimize disruption, with staff training conducted during off-peak hours. The system went fully live just before their peak summer season, immediately showing positive results in guest satisfaction and spending patterns.

What we did

• RFID Wristband System
• POS Integration
• Access Control
• Real-time Analytics
• Staff Training

The cashless system has transformed our operations. We have seen a 30% increase in per-guest spending and significantly reduced wait times at all our attractions. The data insights have been invaluable for optimizing our business.